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4A. YES!Purchase, customer pays the remaining 50%You love the violin and want to keep it? When the customer decides to purchase the instrument he/she simply sends the other 50% (balance owing) to Fiddleheads and is now the happy owner of the instrument. |
4B. No...ReturnsIn the event the instrument is not to the customer's liking, they return it to us. Payment minus shipping cost (and paypal fees only if over 60 days) is sent back to the customer the same day we receive the instrument in its original condition. |
*The customer is responsible to pay shipping for trials (and return shipping should the item be returned). However, with some "free shipping" items, shipping costs are deducted from the purchase price upon purchase. We indicate on the site if free shipping is included. Some exceptions to the free shipping are consignment instruments, additional insurance, items discounted in email where free shipping is not included, and if the customer requested faster shipping than the usual methods.
Please keep the packing materials in which we sent the instrument/s in so that it/they may be returned safely. Typically return shipping costs about $15-$35 for violins (cellos $40-$150, bows $8-$20) depending on the instrument, type of service used and distance shipped.
In Western Canada we highly recommend using Greyhound Courier (bus) station-to-station as it is usually faster than postal or other couriers.
We accept cash, cheque (personal or business), money order, bank draft, paypal and credit cards via paypal's system. We reserve the right to refuse cheques or credit card payments.
Damages to the instrument/s forfeit return of the deposit.
What constitutes damage is at our discretion, but please note we are very fair and honest in this regard and add this for our protection and to encourage careful handling of our instruments. A new high end violin with a scratch or ding cannot be sold for full price, so we ask that you are very careful with the instrument while it is in your care. Just use common sense: handle the violin with clean, dry hands and by the neck, keep it safe from the elements and other risks and store it in the case when not in use.
Instruments lost, damaged, stolen or destroyed during shipping and which were not insured by the customer are then the customer's loss. Such damage or loss rarely happens and has never happened to us (except one broken bow frog which we replaced ourselves), but then again we mention this in the event the worse does happen.
If the instrument/s are in the customer's possession for an exceptionally long time [for example 2 months without return], the contract may be cancelled and no refund can be granted. The customer is asked to then pay the remainder owing on the instrument in order to purchase it. We have not had to resort to these measures but we mention this "just in case."
Additionally, we can only offer trials on instruments which we have in stock or very easy access to from their makers.
Instruments which we must special order in for our customers are not available for trial. This is because we cannot afford to keep all brands in all sizes in stock and keep our prices competitive. That said, we are happy to arrange a purchase of the instruments on our site even if we do not have them in stock.
Contact us if you have questions regarding special ordered instruments and sizes.
End of boring legal stuff.
We want to see all our customers completely thrilled with our service and to experience an enjoyable trial and purchase. Therefore we welcome your feedback and suggestions on our current trials policy. Thank you for your consideration and for allowing us the opportunity to let our instruments out on trial. We hope we serve you well.