Fiddleheads Violin Shop Testimonials & Feedback: Our Customer Service

I would like to extend Rhiannon the biggest 'thank you' ever for all of her help with my daughter's violin purchase. We were brand new to the world of buying violins and it was starting to feel like a living nightmare.

There is plenty of information out there but trying to sort through it all and separate the jewels from the junk is no easy task. I even tried to talk with local shop owners and no one wanted to answer my questions just in case I wasn't going to buy from them.

I was definitely at the end of my rope when the Fiddleheads web site grabbed my attention.

I pulled my frayed nerves together and shot off an e-mail full of questions to Rhiannon. I was expecting to wait a week for a response but she got back to me within a few hours even though she was on vacation.

Rhiannon was beyond helpful. She had no promise that I would buy anything from her, yet, she responded quickly to every e-mail and answered every question like we were old friends and not just a perspective customer.

When it came down to finally choosing a violin she even got her sales rep into the mix so my daughter could choose the exact violin she would be getting.

Rhiannon really worked for us to insure that we could get the best outfit at the best price and she gave us tons of practical advice from the perspective of teacher, mom and musician. We were so excited when the outfit came.

Everything is beautiful and my daughter loves it. Part of the outfit included a Bon Musica shoulder rest. My daughter's instructor had never seen that type before and she thought it was the perfect rest for a beginner.

So, thanks again Rhiannon for sharing your time, energy, and love of music and making all of the difference in the world.

- Jennifer, PA

Thank you for everything. I do believe that you will have fixed me up with the perfect violin for me. Now if you have any men in that store that would be perfect for me... just kidding.

I greatly enjoy talking to you too and it has been a pleasure. It has been the easiest and most fun purchase I have made.

- Nicole, PA

Rhiannon is a pleasure to shop with! I feel as though she is a friend working hard to ensure my needs are met, although we have only ever communicated across the miles by email.

Rhiannon models how we should all do business: with caring, enthusiasm, and with a goal of making long-term customers by treating them like dear friends.

- Kari, Victoria, BC

As I have told you: I'm really grateful for all the time you've invested in my inquiries and you can be sure any work in regards of instruments for myself will be done through you or not at all because NO-ONE would [treat me so honestly] and so nicely as you. Really, your service is one-of-a-kind!

I swear it seems like you've been running a music shop for 40 years or so! You just anticipate what one's going to think! You might not intend to push business, but I'm afraid your enthusiasm just accomplishes otherwise! You just don't know how to be still, right? I bet you fight crime at nights too!

I just wanted to add that you might not have superpowers (*wink*) but you're a real hero for what you do with your shop. Have you considered canonization as a profession?

Read another detailed review by Amnael

- Amnael Orozco, Violist, Violinist, Arranger and Concertmaster at the Amadeus Chamber Orchestra, Mexico City

Thanks soooo much for this very valuable information [regarding 7/8 violins]! Its so nice of you to compile the pricing and details from the different workshops into one e-mail.

At this point I need to save a bit so that I can purchase a nice instrument from you. I will keep your information handy. Again, many thanks, and I hope to make your time worth it by purchasing from you in the not to distant future.

- Liz, Colorado

We received the [Barcus Berry Red Vibrato] violin yesterday and it is SPECTACULAR! Leanne and I were stunned at how exquisite it is. It exceeded all of our expectations and was certainly worth the short wait.

We will most certainly recommend and refer both you and your shop/services to the many people we encounter here in Toronto. I thank you profusely for all that you've done and I assure you it will not be forgotten. Warmest Regards,

- Laura, Toronto, ON

I did quite a lot of research on the internet beforehand about buying a violin - go to a reputable dealer, make sure it is properly set up, try out a few before buying, etc. So imagine my consternation when my teacher, who is a professional, said I could just buy one from a general music store (but I told him I'll get one from a violin specialist), but at the violin stores I've visited, they had no student models around for me to try out and at the last three I went to, despite being a violin-specialist store, the people who attended to me didn't even play the violin!

I am actually quite surprised by the [low] quality of violin stores in Melbourne. What's going on in Australia?

Don't be surprised at my loyalty to you - I've bought many a thing in my lifetime, and I don't recall ever having been attended to to such an extent that I was longing to buy from someone!

And you are on the other side of the world, no less, yet helped me out far more than the actual people in the actual stores I visited over here.

Plus you are a professional and a teacher and from the comments on your site, you work hard to ensure that people find their beloved instrument, and you generously offer low prices at a cost to yourself just so your customers can be happy.

You can be sure that one day when I've fulfilled my destiny of migrating to Canada, that my go-to store will be yours! I will walk all the way from Toronto if I have to.

Thank you for all your help once again, and best wishes you to and your family,

- Premeeta, Australia

Dear Rhiannon,

I just received my violin and it's beautiful! I like the prism bow too and how it has the pearly finish on the frog.

When I tuned the strings (the notes were just down by one) they tuned so much easily than my rented violin. I love the rich tone and sound!

Thank you so much Rhiannon for the beautiful violin brooch. I will wear it whenever I perform (for good luck). Sincerely,

- Katelyn, Fort Frances, Ontario

Hi Rhiannon. The [special order] double case arrrived today. Two days from payment to arrival...wow!!!

Thank you. My daughter is very happy with the case. She is ready for her flight now... no more waiting, no more worrying.

Before finding your website I tried to purchase the same case on-line from four different music stores. None of them had the case in stock and all were clueless about when more would be available. Each of them said, "Sorry we can't help you, check back with us at a later date." We were beginning to think that she would have to travel with two violin cases.

Thank you for your sincerity and professionalism. I will happily pass your name on to our musical friends. (If you have a few business cards to send along that would be great).

- Very satisfied customer, Gillian, Bath, Ontario

Wow! That was the fastest [email] reply I've ever got. I was very impressed. So I decided to return your site and explore more. (I was there only couple of minutes for the CDs.) I've found there are tons of helpful things for me. I might need more stuff from your site... Thank you very much again,

- Pamela, Toronto, Ontario

Thank you so much! I received the violin. I'm so happy! I can play Twinkle, Twinkle Little Star! The first stanza I mean... ;-) The violin looks great and sounds great!

Thank you so much! This is one of the best things I [have ever bought]! I will look into the link you sent once I get a faster connection... I'm really excited to learn more! Thank you sooooo much!!! Advance Happy Christmas to you and your family!!!

- Glycelle, Phillipines

The [Sun VN-100] violin came in as expected. I must thank you again very warmly for making one of my dearest dream come true.!!!

Thank you so much, that is all the magic I needed in my life now, learn to talk with another instrument, I will surely be in touch with you dear, Rhiannon, hope you dont mind me calling you dear.

Thanks again, it was so fun, I am looking foward to buying the next one from you, I hope to go to BC, Canada and play with you one day.

OK, with immense joy and passion in my heart, I wish you well, and remember, you are amazing, not sure where all your energies come from but you are full of light, thanks a million for being the genuine human you are. Peace, love, light and harmony, to you and all you love. Sincerely, very sincerely, thank you and Masalama (Arabic good-bye).

- Frederic Moretti, Egypt

Just wanted to let you know that the [prism] bow I ordered on Sunday on your website arrived here today, Wednesday. That is awesome service!

The [competitor's] store where I bought [my] violin is not very reliable at being in during posted hours, returning emails or phone calls so I was looking around for another source. I think I have found it.

Thanks again for the fast service!!

- Gareth, Fort St. James, BC

Well I know that my son is very, very, very happy [with a violin purchase]. I could write it a million times and il wouldn't be enough to express how he feels right now.

Thank you for your trust [in a transaction with complications]- your new baby to come has a very special Mom (don't forget to tell it to that little person). Wish I can meet you one day or go to one of your concerts. Thank you again!

- Nicole, Montreal, Quebec

I would like to thank you again very much for the time you gave to Reah and me. Reah found the knowledge you passed on very valuable and is thankful for the opportunity to try so many instruments.

Your service has been exemplary, and you can be assured that we will be recommending you to others.

Again, thank you so much for your help!

- Clinton, Kamloops, BC

Hi Rhiannon, It was nice to speak with you over the phone. You are very knowledgeable and helpful.

- Laura, Toronto, Ontario

First of all, let me just say, thank you for all your advice and feedback. You truly are a wonderful saleswoman by the way and your website is true to its every word.

It's nice, for once, to find a person and his/her company who are "real"...so thank you again.

- Jill, New Jersey

I finally named my dear Sun [VN-102 violin], the name I gave it is "Alaras." I really appreciate all you've done for me and your outstanding service and advice too! And so does Alaras!!

- Rodrigo, Florida

I do feel comfortable with dealing with you. In fact, we opted to give you the repeat business in spite of a [competing] full fledged dealer starting up in Ottawa.

- Cynthia, Kanata, Ontario

Thank you so much for getting back so quickly. When you said it would take you a while I was expecting a least a week or two not a couple of days. You really should get some sleep!!!

As for the books, put in what you would think is best for me, I trust you.

Thank you again for your help. It is nice to know that you are talking to a musician. Yes, I know some musicians do think they are better than they really are, but I think your reputation speaks for itself.

- Niamh, France

Thank you so very much for your time on locating these instruments. I want to [assure you] that you've gone further than any other dealer that I've contacted. Heck! I've even been snubbed!! Believe it or not.

That I would ever dare to even be as bold as to ask [competing shops] to try and find a cheaper instrument than the one they offer is, as I've come to understand, a tasteless act of peasantry. I didn't mean to, but I guess that in doing so, I hurt their snooty little nerves.

So, I think that it will come as no surprise to you that after dealing with some of those Higharchial Self-Inflated Gods, YOU are and will re

You've been nothing but generous to us concerning informing me on your violins, what to be carefull for and actually caring on what we are currently living through by offering me this unbeleivable and selfless opportunity for a first instrument before the big plunge.

You are not only professional but caring. And THAT alone is someting that is extremely rare in this day and age. It will be a pleasure for me to write a comment on the awsome treatment that you've been showing my familly and me.

I guarantee that no matter the outcome of this one, my goal IS to purchase my Stankov.

Thank you again for all that you've done and take good care.

- Marty, Alberta, Canada

Thank you. You know how to go that extra mile for customers and I appreciate it! The bow sounds great. Thanks again,

- Julie, Salmon Arm

It was good to have business with you and it was fun. Thank you.

- Hyoryoon, Clinton, NY

Just a quick note to say I recieved the violin, and it looks great. Liam will be so excited on Christmas. I will be sure to take some pictures and email them to you.

I would also like to thank you for all the help. It is refreshing to know that there are good people like you out there. The web site links are great as well. So thanks again and I will be in touch. Sláinte.

- Jeremy & Liam

I received the [Ingles] Cello Stand yesterday and it was more than expected; but the best was your fast and efficient customer service, on top of that your web site is very handy and interesting. I'm glad to have found you and I will be buying again from you next time I need something for my Cello.

- Al, Nanaimo BC

Finding [an out of print fiddle book was] just absolutely perplexing me.  Apparently, the book was discontinued.

Thanks for your superb detective skills in finding [the book]! Wow, that's incredible.  Talk about finding a needle in a haystack!

I really appreciate your time and trouble. Take care and hope to hear you play sometime.

- Sherry, Newburgh, Indiana, mother of Andy, as shown competing at a Grand National contest in Oklahoma

Hi Rhiannon, Thanks very much for the wonderful violin cookie cutter! How very kind and generous of you. I will make a batch of violin shaped cookies for our next two hour Sunday afternoon fiddle class and think of you when I'm both eating and then playing.

You have been exceptional, Rhi. Truly. I thank you for everything and I sing nothing but your praises to Nanaimo violin players.

I've bookmarked your website and have your business cards -- one in my violin case and the others in my wallet to pass out. Your service is extraordinary and you can know that I'll be back! Thanks again for your kindness.

- Deb, Nanaimo BC

Thanks so much for your fast and informative response [ regarding a violin question]! I really appreciate it.

- Steve, Reynoldsburg, Ohio

Just writing to let you know that we received the [Sun VN-100] violin in good condition. Got the case etc. in excellent condition as well. Caitlin said violin teacher loved her violin. Your assistance has been invaluable and much appreciated.

Hey, ever thought of moving to the Caribbean, specifically Cayman Islands, and teaching violin? We could do with an excellent violin teacher here. There would be a great demand here for your services! Great place to raise kids and schools are fabulous as well. Obviously I am trying my hardest here to convince you!

- Sheena, George Town, Grand Cayman

I really appreciate the day you spent with me.  As a relatively new student I feel very naive about the whole business of buying another string instrument.  And of course I want to get the best instrument for me at this stage.

I know that as a seller you have invested a great deal of time and expertise with me today and I truly thank you for it. Once again thank you for the time you spent with me.  It was such a treat to have you visit and take an interest.

- Paulette, Kamloops BC

The metronome/tuner arrived quickly and before my deadline. I am extremely happy and wish to recognize your professionalism and ability to react and ship quickly. This surely indicates great kindness and obligingness. I appreciated doing business with you!

- Yassir, Montreal Quebec

The service has been so amazing from you that I was hoping that you wouldn't mind me spreading the good word about your website. We live in god's country; in the middle of nowhere, so almost everybody here shops online and it's very rare to get this much personal attention from online shopping. Thanks so much for your time; I really apreciate it. Yours Sincerely,

- Michele, Burns Lake, Bristish Columbia, Canada

Congratulation's to you on your pregnancy, I hope all goes well and you enjoy it. I'm really impressed with your persistence in helping me. Been several year's since a woman has stayed up late and held her bladder for me in order to serve me. On second thought, I have never had that happen.

What a gal! I'm not worthy.

And by the way, you are soooooo smart and helpful. I will pass your [business] cards out also except for the one I keep . Thanks so much for the attention you show to me and your other customers and to our Earth. ;>)

- James, Kentucky, USA

I assure to all of people, especially to the music world, Fiddleheads is the Best!

I was so very very astonished by your customer service, Mrs. Rhiannon. I was so thankful to you for being there for me. [You are] also a great performer and a lover of our environment.

I love your tone for being honest with me. Always. You're the Greatest! Your shop is the best and I will recommend even more then 100% to this world! I'm telling all you people!! I love you Fiddleheads, so so much!!

- Nikko, Philippines

Thank you so much for all the information provided to date. Thank you for taking the time to respond so professionally and rapidly. I will definite remember your sincerity.

- Mr. Li, from the Internet

Thanks so much for your speedy response to my inquiry. I was blown away by your lengthy and personal email, and no, I didn't conclude you were trying to "weasel" me into a fiddle sale. :-)

I've spent time on your site and feel like I've become a neighbor to your charming family. Just want to wish you every success and happiness, and will stay in touch by visiting your site periodically. If I simply can't resist acquiring another fiddle, I'll promise that your response will guarantee your inclusion on a very short list of sources.

Best always, Ted [Colorado]

Thanks again for hanging in there with me and answering my questions. I'm sure I will be very happy with my new strings. I wanted to support your business because of the great service you provide. If only other places would learn that customer service is probably the single most important thing in attracting and keeping customers.

Thanks again for all your information and great emails. Always a pleasure to hear from you.

- Gareth, Fort St. James, BC

Just wanted to let you know that I've received the Bobelock case!!!! It arrived very quickly and absolutely perfectly!!

I'm very happy with the case!! Every time I open it, I'm admiring it! And definitely, I'll refer you to others, and let you know about any orders in the future.

Thank you so much for your excellent service!

- Jocelyn, Squamish, BC

You may recall that about a year ago my husband sent you my violin for repair, and it turned out that it was a cheap violin that was not worth the time and money to repair. We were very grateful at the time for your honest appraisal and advice. Thank you for your help.

- Katherine, Victoria BC

Thank you for allowing me to pick your brain and come up with the best [violin] solution for [my grandson] at this time. If you don't mind I would like to continue to correspond with you. You are certainly a wealth of information
Thank you so much.

- Suzanne, USA

My [Merit Bronze] violin is settling in, holding its tune and the bridge is holding up well too. The electronic tuner is so so helpful! I have officially conquered hot cross buns! And my husband has as well on his banjo. Our poor tenant upstairs has to listen each night!! I played hot cross buns for my students and they got a kick out of it.

Thanks again for all your feedback and personal service, it has been great being able to write to you. Best wishes,

- Nora, Rochester, NY

Hi Rhiannon! Thanks for checking in! Thanks so much for your thoroughness and follow through.

- Michelle, Virginia

I received the bow today. Thanks for sending it so fast [3-day service international]. I needed it by today because I am leaving to go to Brazil tomorrow morning.

- Barry, Fox Lake, IL

[The bow] came yesterday. Thank you! And thank you for adding the rosin. It's been a pleasure doing business with you.

- Wendy, Utah

Living in the lower mainland [Vancouver region of BC] I was faced with overcharged repair costs and very unfriendly luthiers. Even from the first email I received, I could tell Rhiannon cares about every customer and answered all my questions.

The repair price was a quarter of the cost I could have gotten locally and was charged very little for new parts. Its like a brand new violin. Thank you so much!

(I could have gone on for pages about how you saved my fiddle but I think this is better.)

- Sam, Vancouver, BC

My God, a response at 1 am - thats good service.. and thanks for the elaborate response. You're certainly a dedicated saleswoman, working nighshifts!

- Rune, Denmark

You are freaking awesome!!! Thank you so much for helping to make this [purchase] work. I can't write a glowy-enough review of your support and service. Again, thank you.

- Lee, Northampton, MA

You have a lovely attitude as a "shop owner" and I thank you for your generosity and availability. I have no doubt that your clients feel very well taken care of.

Thank you so much as well for offering us to try one or both of your violins for an extended period of time. This is very kind of you.

- Jean-Claude, Vancouver, BC

Thanks again. It is so comforting to know there are business people out there that try to give excellent service and are very successful at it. We had a nightmare last week with a store so this type of transaction is a breath of fresh air.

You're the best! I will always give you an excellent recommendation to all the musicians I know :)

Carrie

- Carrie, Fort Frances, Ontario

I got the [Bobelock custom colour] case this morning! Thanks so much for all your help and information. I wasn't charged any customs or taxes so all my worries were for nothing!

Bobelock did a great job with switching the cover Tthey even switched the handle from black to brown to match.

I love the case and I'm so glad there's a place in Canada where I can refer my students and colleagues to buy a Bobelock case. In terms of construction and suspension I don't know that I would trust my viola in anything else other than this case. Thanks again.

- Sean, Newfoundland, Canada

Thank you for your quick response. I feel very fortunate to have been introduced to you by [our teacher] Devin Arrington.

Roy is beside himself with joy over this beautiful and lush-sounding instrument [the Zhu VN-900]. Thanks for helping such wonderful sound find its way into our home!

Thanks again for your help,

- June, Pittsburgh, PA

Thank you so much for those very practical and insightful pieces of advice. I could now truly understand why a lot of your patrons have only good words for you and your shop.

I would be happy to help spread the word around by handing [out] your business cards to friends and associates who might also need your services and your instruments. It's my pleasure Rhiannon! It's not a big effort, on my part. Anyhow, it's also a way of helping others who may have similar concerns but hardly knew where to seek help.

- Sol, Bohol, Philippines

The [Barcus Berry Blue Vibrato] arrived in perfect condition. Thanks a lot for your great help, I really appreciate your time in going through all that trouble for me to get this. Thanks a million!! Had a great time doing business with you, and you know there is always next time!

- Diane, Markham, Ontario

>Austin received his violin on Friday and was very excited. The violin was is very good condition. Thanks for the extra goodies. I will certainly contact you when he out grows this 1/4 violin. Thanks again.

- Randy, Toronto

Thanks soooo much for this very valuable information!

It's so nice of you to compile the pricing and details from the different workshops into one e-mail.

At this point I need to save a bit so that I can purchase a nice instrument from you. I will keep your information handy. Again, many thanks, and I hope to make your time worth it by purchasing from you in the not to distant future. Thanks,

- Liz, USA

Rhiannon, Thanks a lot for the quick reply and lots of information & advice. I already visited your website before I emailed you. [The violins that] interested me were the same as your top two recommendations!

- Omi, Barriere, BC

I must thank you very much for your time and trouble. I will, of course, not hesitate to recommend you to my musical friends. Once again many thanks.

- Tim, Kamloops, BC

Thank you so much - I will let you know how she does with [the Royal Sequence play-along CD] and will definitely tell others about it who are interested. I will refer them to your website. Thanks for the speedy delivery too.

- Jennifer, Bratford ON

Thank you for your message and setting up my order for shipping so quickly.

I just wanted to let you know that I have received all of the items in my order. Thank you for processing everything [from multiple suppliers] so quickly and also for your thoughtful gifts of the violin pin and the pocket violin reference book! We have a lot of playing to do! Thanks again,

- Karen, Whitby, ON

Thank you for your prompt and complete service which I must say is unique among the violin shops with whom I have been dealing both on the web and locally.

- Greg, Pittsburg, PA

You are your usual prompt self--thanks for the quick response, once again!

- Rosalynn, Salmon Arm

Rhiannon, that was a totally bitchin' note you sent! I have found this journey to be somewhat taxing, but then, lefties [left-handed violinists] are used to that.

I have since met with some rather snooty Violinites from the Bay Area shops and THEYYYY pretty much scoffed at my leftist loyalties. One woman who was about as polite as a brick to the toe, actually got persnicketty!! That pretty much ended any opportunities for further questioning by myself. So its been darn good to find you up there in the most beautiful part of the world.

Seriously, you are the cat's pajama's best damn Customer Service I've seen in WAY to long! I'll write a testimonial whether we do biz or not!!! GO Canada, Home of the finest people I've yet met!

- Mark, San Francisco, CA

I am so excited and ecstatically happy [about receiving my third violin from Fiddleheads]! I am one happy customer and as far as I am concerned, Fiddleheads is the number one violin shop/school in Western Canada (at least Western Canada. I've never been east of Edmonton or south of Seattle).

You bring to the business of violins an excellent and personalized service (above and beyond) that the rest of the industry lacks big time. For some years, I wanted to learn the violin but was too scared to inquire to places about it, honestly, I feared social situation of being laughed out of a shop or a school for being too old.

So I feel really lucky that I found your website and met you because even though I am slowly learning and squeezing practice into tiny little spaces of downtime in my life, it brings me joy.

- Danielle, Langley BC

Thank you, Rhiannon. You are a pleasure to deal with. Thanks again, and we look forward to receiving the bows.

- Gaeleen, Alberta

Thanks for the good work on [having the distributors reverse] the handling and box fees! I can send a cheque [as per request]. You're treating me well, so I have no probs accommodating you. Thanks Rhi!

- Jeremy, Winnepeg

Hi Rhiannon, For starts—what a beautiful name, Rhiannon!

Thanks so much for your reply to my inquiries. I will look at the bows you recommended and have my son take a look too. Hopefully, we will be in the market to purchase one in the near future and I look forward to doing business with you.

Have a great day!

- Donna, USA

The violin arrived here on Wednesday and I picked it up last night - thank you so much! I tuned it up this morning and look forward to starting to learn to play again this weekend.

- Kyla, Banff, AB

Thank you for the little gift of the miniature violin. [My daughter] always likes those things.

- Joanne, Winnepeg, MB

Received [the violin] safe and sound. Thanks.I will definitely keep you in mind when it is time to upgrade both myself and my son Luke.

I appreciate your candor and the professional standards you are adhering too [with regards to selling low quality violins].  I understand your concerns about the [economy level] violin quality, but I am a 44 year old guy that will try to learn the violin and hopefully motivate my 8 year old son to play more. 

That being said, we will definitely keep you in mind as Luke upgrades from his 1/4 to a 1/2 and hopefully up to full size.  Hopefully I get better and can justify an upgrade as well in the future. Best regards,

- Kirk, London, Ontario

Wow! Excellent breakdown of the [shipment, duty and taxes] situation, thank you. I am impressed with your hard work. You are the kind of dealer that I like to do business with. I made the payment [for the Hiscox cello case] through PayPal, nice and easy. Thanks for all the help setting this up.

...Thanks for getting the order in so quickly - you are a hard worker, and very resourceful. You are bound to do very well in business. I will be recommending your shop to my colleagues [and] I look forward to doing business with you again. Sincerely,

- Steve, Almonte, Ontario

I just got the violin an hour ago... it arrived safe and sound and I am thrilled. It has a much nicer tone than I expected and I just want to play it and not go to work this afternoon!

Thanks so much for the violin, the lovely little pin you enlcose.... all of it! I will recommend you to anyone I can. I'm sure I will be coming back for more. I'll definitely keep looking back at the site to see when [other violins] are available... or do you have a mailing list to notify people....? If so, add me on!

I am so glad I found you on the web. Thanks for all your help. You are like a breath of fresh air in the online world! Thanks again!

- Megan, Stoney Creek/Hamilton, Ontario

Thank you or your wonderful service, twice!!

- Melody, Alberta

Thank you for the prompt refund [of a trial deposit]. Your customer service it tops, and I will pass along your information to interested friends and acquaintances.

If we are ever in the area, we'll be sure to look you up and pay a visit to your shop. Thank you for working with us on this. All the best to you and the ones you love best.

- Camilla, California

Thanks for remembering us [with your followup], Rhiannon. The production [of Fiddler on the Roof] was incredible, everyone was wonderful, and we wished we could have done some more shows. The [violin pin and cookie cutter] gifts were great, but as always the food everyone brought took the most attention!

- Deelia, Picton, Ontario

Rhiannon -- thank you SO much for restringing my violin [while we were up on holidays]. I am such a newbie at this that I didn't know new strings would make my playing sound 10 times better! I so appreciate you taking the time. Best,

- Dayna, Alberta

Thanks so much for my [Primo] violin!

I was in my first recital this weekend here in the Toronto area! I played Twinkle Twinkle and two duets with my teacher! I have learned so much.

Thought you would enjoy the pic!

- Angela, Toronto, Ontario

Thanks for your email. We did end up deciding on the Stoinov and Sarah is very happy with it. It has a very rich and sweet sound and so I think she made an excellent choice.

Thank-you again for staying in touch and all the best again.

- Paul, North Saanich, BC

Our dear Rhiannon,

Thank you from the deepest of our hearts. Wow, you are still recovering [from a spine surgery] and you wrote me such a long & detailed email! Your [as you call it] "short" reply is always the longest, full with information compared to any email we ever got about our violin question. Thank you for long email.

My husband and I can't thank you enough for all the information that we got... Thank you!

I [will] call you to express our thanks... dear Rhiannon. You have definitely earned our trust and hopefully business in the near future. I am happy that I "have met" you.

We will definitely spread the words about you, your service and your store. You will always be our number one source whenever we need opinion about violin.

- Sylviane, Ontario

What a quick reply!  Thanks so much! I stumbled across your website while looking for the Hiscox case and was delighted I did. 

I am a big fan of entrepreneurism (although I work for a large company) and am so delighted your business is going well.  You have a wonderful website and I was most delighted to see someone with a successful business in northwest rural Canada!  Congratulations and best wishes for continued success!

Thanks,

- Carol, Greenfield, IN

Add your comments

Testimonials Main

Back to Fiddleheads Violins